Privacy Policy

1Information We Collect

1.1 Information You Provide Directly

When you interact with our Site — for example by submitting a service request, requesting a quote, or contacting us — we may collect the following categories of personal information:

• Identity data: First and last name
• Contact data: Email address, phone number, and service address (street, city, ZIP)
• Service request data: Type of plumbing service needed, preferred appointment date or time, and any details you provide in the message field
• Communication records: Copies of email correspondence and form submissions for quality assurance and follow-up purposes

Providing this information is entirely voluntary. However, certain fields (name, phone number or email, service type) are required for us to respond to your request. We will always indicate which fields are required at the point of collection.

1.2 Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain technical information, including:

• Log and usage data: IP address, browser type and version, operating system, device type, referring/exit pages, pages viewed, date and time of your visit, and time spent on pages
• Location data: General geographic location inferred from your IP address (city/region level — we do not collect precise GPS location)
• Cookie and tracking data: Information collected via cookies, pixels, and similar technologies (see Section 3 for details)
• Performance data: Page load times, error logs, and aggregated analytics to help us improve Site performance

1.3 Information We Do Not Collect

We do not collect, process, or store payment card information directly. Any payment transactions are processed through third-party payment processors that maintain their own security and privacy standards. We also do not collect Social Security numbers, government-issued ID numbers, or sensitive financial account information through this Site.

2How We Use Your Information

We use the personal information we collect for the following purposes, always based on a legitimate legal basis:

• Service delivery: To respond to service requests, schedule plumbing appointments, provide free estimates, and dispatch technicians to your location in Miami-Dade County
• Customer communication: To send appointment confirmations, follow-up messages, service reminders, and respond to inquiries you have submitted
• Business operations: To manage our customer records, prepare invoices, process payments, and fulfill contractual obligations
• Quality assurance: To review service feedback, monitor call and form submission records, and continuously improve the quality of our plumbing services
• Site improvement: To analyze how visitors use our Site so we can optimize content, navigation, and performance
• Legal compliance: To comply with applicable federal, state, and local laws, regulations, and licensing requirements governing licensed plumbing contractors in Florida
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized access, or other misuse of our Site or services
• Marketing (with your consent): To send you promotional messages, service offers, or helpful plumbing tips — only where you have opted in or where permitted by law. You may opt out at any time (see Section 7)

3Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently and to provide reporting information to site owners. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period or until you delete them).

3.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Site to function correctly (e.g., security cookies, load-balancing tokens). These cannot be disabled.
• Analytics Cookies: Set by Google Analytics (see Section 4) to help us understand how visitors interact with our Site — which pages are visited most, how long visitors stay, and where they came from. All data is aggregated and anonymized.
• Functionality Cookies: Remember your preferences (e.g., form autofill hints) to improve your experience on return visits.
• Third-Party Cookies: Placed by embedded tools such as Google Maps. These are governed by the respective third party's cookie and privacy policies.

3.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect Site functionality. To manage cookies, refer to your browser's help documentation:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy
• Microsoft Edge: Settings → Cookies and Site Permissions

To opt out of Google Analytics tracking across all websites, you may install the Google Analytics Opt-out Browser Add-on.

4Third-Party Services

Our Site integrates with the following third-party services. Each has its own privacy policy and data practices, which we encourage you to review:

4.1 Google Analytics

We use Google Analytics 4 (GA4) to collect aggregated, anonymized information about how visitors use our Site. Google Analytics uses cookies to track sessions and page views. We have enabled IP anonymization so that your full IP address is never stored by Google. Data collected by Google Analytics is used solely for improving our Site content and user experience.

Privacy policy: policies.google.com/privacy

4.2 Google Maps

Our Site embeds a Google Maps iframe to help customers find our service area and business location. When you interact with the embedded map, Google may collect certain information directly from your browser. We do not receive personally identifiable information from this interaction.

Privacy policy: policies.google.com/privacy

4.3 Google Fonts

Our Site loads typography from Google Fonts via a CDN. When your browser fetches these fonts, your IP address is transmitted to Google's servers. No cookies are set, and no personally identifiable data is stored by this service beyond standard server logs.

4.4 Social Media Platforms

Our Site contains links to our profiles on Facebook, Instagram, X (Twitter), YouTube, and LinkedIn. Clicking these links will take you to a third-party platform. These platforms operate under their own privacy policies and may collect data about you when you visit or interact with them. We have no control over, and accept no responsibility for, the privacy practices of these platforms.

4.5 Hosting and Infrastructure

Our Site is hosted on a third-party web hosting provider. This provider processes server logs that include IP addresses, access timestamps, and other technical data as part of normal hosting operations. Our hosting provider is contractually bound to maintain appropriate security and confidentiality standards.

5Information Sharing & Disclosure

We treat your personal information with care. We do not sell, rent, trade, or otherwise transfer your personal data to outside parties except in the following limited circumstances:

• Service providers and subcontractors: We may share your information with trusted third-party vendors who assist us in operating our business (e.g., scheduling software, email service providers, payment processors). These parties are contractually obligated to keep your information confidential and may only use it to perform services on our behalf.
• Legal requirements: We may disclose your information when required to do so by law, court order, or government authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If All Dade Plumbing Inc. is involved in a merger, acquisition, asset sale, or other business transition, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• With your consent: We may share your information with third parties when you have given us explicit consent to do so.

We do not share your information with third parties for their own direct marketing purposes without your explicit prior consent.

6Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements:

• Service inquiry and customer records: Retained for up to 7 years following your last transaction or interaction, consistent with Florida's statute of limitations for contract and business records and IRS record-keeping requirements.
• Analytics data: Google Analytics data is retained on a rolling 14-month basis, after which it is automatically deleted from Google's servers per our configuration.
• Marketing communications: Email marketing lists are reviewed annually. Opt-out requests are honored within 10 business days, and suppression records are maintained indefinitely to prevent accidental re-enrollment.
• Server logs: Standard web server access logs are retained for up to 90 days for security and troubleshooting purposes.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with applicable data protection standards.

7Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights regardless of where you live.

Florida Residents — Florida Digital Bill of Rights (FDBR)

Florida's Digital Bill of Rights (SB 262, effective July 1, 2024) provides Florida residents with rights to access, delete, correct, and obtain a portable copy of their personal data. You also have the right to opt out of the processing of your personal data for targeted advertising or profiling. To submit a request under the FDBR, please contact us using the details in Section 13.

California Residents — CCPA / CPRA

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have additional rights including the right to know about personal information collected, disclosed, or sold; the right to delete; the right to correct; the right to opt-out of the sale or sharing of personal information; and the right to limit the use of sensitive personal information. To submit a verifiable consumer request, contact us as described in Section 13. We will respond within 45 days as required by law.

Nevada Residents

Nevada residents may opt out of the sale of certain covered information under Nevada Revised Statutes Chapter 603A. We do not currently sell covered information as defined under Nevada law, but you may send an opt-out request to our contact address in Section 13.

How to Exercise Your Rights

To exercise any of the rights listed above, contact us by phone, email, or mail using the information in Section 13. We will verify your identity before processing your request to protect against unauthorized access. We will not charge a fee for making a request unless it is excessive or repetitive, in which case we will notify you of any applicable fee before proceeding.

Marketing Opt-Out

If you have previously agreed to receive marketing communications from us, you may opt out at any time by:

• Clicking the "Unsubscribe" link in any email marketing message we send
• Calling us at (305) 273-8788
• Emailing us at the address listed in Section 13 with "Opt Out" in the subject line

Note: Even after opting out of marketing messages, you may still receive transactional communications related to active service requests or appointments.

8SMS & Phone Communications

If you provide your phone number and opt in to receive text messages from All Dade Plumbing Inc., the following terms apply:

• We may send appointment reminders, service updates, and limited promotional offers via SMS
• Message frequency varies based on your service activity — typically 1–4 messages per month
• Standard message and data rates from your carrier may apply
• To opt out of SMS communications, reply STOP to any message at any time. You will receive a single confirmation message after opting out
• To request help, reply HELP to any message or call (305) 273-8788
• We do not share your mobile phone number with third parties for their own marketing purposes

Our SMS communications comply with the Telephone Consumer Protection Act (TCPA) and applicable CTIA guidelines. We will only send text messages to numbers where express written consent has been obtained.

9Children's Privacy

Our Site and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect, solicit, or retain personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at the details provided in Section 13 and we will take prompt steps to delete such information from our records.

Our practices comply with the Children's Online Privacy Protection Act (COPPA) and applicable state laws regarding minors' privacy.

10Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational safeguards to protect it against unauthorized access, alteration, disclosure, or destruction, including:

• HTTPS / TLS encryption: All data transmitted between your browser and our Site is encrypted using TLS (Transport Layer Security) via an SSL certificate
• Access controls: Access to customer personal information is restricted to authorized personnel who need it to perform their job functions
• Data minimization: We collect only the information necessary for the stated purpose and do not retain it longer than required
• Vendor due diligence: We contractually require third-party service providers handling your data to maintain appropriate security standards
• Regular reviews: We periodically review and update our security practices to address new and emerging threats

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that may affect your rights or freedoms, we will notify you and relevant authorities as required by applicable law.

11Third-Party Links

Our Site may contain links to external websites, social media profiles, and third-party resources that are not operated by All Dade Plumbing Inc. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility or liability for them.

We strongly encourage you to review the privacy policy of every third-party site you visit. The inclusion of a link on our Site does not imply our endorsement of that site or its operators.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Policy on this page with prominent notice where required by law
• Where appropriate and feasible, notify you directly by email or SMS if the changes materially affect how we use your personal information

Your continued use of the Site after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to periodically review this page to stay informed about how we protect your information.

Previous versions of this Policy are available upon written request to the contact details below.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices — including requests to exercise your privacy rights — please contact us through any of the following channels. We aim to respond to all inquiries within 5 business days and to all formal data rights requests within the timeframe required by applicable law.